Shipping Information

<h4 id="can-i-change-my-shipping-address"><span style="color: rgb(0, 0, 0);">Can I change my shipping address?</span></h4><p><span style="color: rgb(0, 0, 0); font-size: 14px;">Please reach out to our team at <a href="mailto:customer-service@cultiver.com"></a></span><span style="color: rgb(184, 183, 172); font-size: 14px;"><a href="mailto:customer-service@cultiver.com"><u>c</u></a><a href="mailto:customer-service@cultiver.com"><u>ustomer-service@cultiver.com</u></a></span><span style="color: rgb(0, 0, 0); font-size: 14px;"> with your order number and the new address, and we&apos;ll do our best to assist you. We&apos;re unable to assist with changes once an order has been dispatched.&#xA0;</span></p><h4 id="how-can-i-track-my-order"><span style="color: rgb(0, 0, 0);">How can I track my order?&#xA0;</span></h4><p><span style="color: rgb(0, 0, 0); font-size: 14px;">You will receive a shipping confirmation email with your tracking information once your order is on the way. You can also track your order&#xA0;</span><span style="color: rgb(184, 183, 172); font-size: 14px;"><a href="https://cultiver.com/apps/tracktor/track"><u>here</u></a></span></p><h4 id="my-order-has-been-marked-delivered-but-i-havent-received-it-what-should-i-do"><span style="color: rgb(0, 0, 0);">My order has been marked delivered, but I haven&apos;t received it. What should I do?&#xA0;</span></h4><p><span style="color: rgb(0, 0, 0); font-size: 14px;">We recommend checking whether a neighbor or someone else at your address may have picked up your package on your behalf. If you&apos;re still unable to locate your package, please reach out to our team with the details of your order. We&apos;ll lodge an investigation into the delivery, and resolve this for you as quickly as possible.</span></p><h4 id="isPasted"><span style="color: rgb(0, 0, 0);">I think my order has been lost in transit.&#xA0;</span></h4><p><span style="color: rgb(0, 0, 0); font-size: 14px;">If your order is taking unusually long to arrive, and you think it may be lost in transit, please reach out with the details of your order. We&apos;ll investigate, and find a resolution for you as quickly as possible.&#xA0;</span></p><p><span style="color: rgb(0, 0, 0); font-size: 14px;"><a href="mailto:info@cultiver.com"></a></span></p><p><br></p>

Shipping FAQs

Our Sydney based Customer Care team operates Monday - Friday, 9:00am to 5:00pm AEDT.

Shipping & Delivery

Shipping Information

Shipping FAQs