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CULTIVER USA logo

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Faulty Product

At CULTIVER we pride ourselves on the quality of our products. In the unlikely event that you receive a product that is faulty, please get in touch with our Customer Care team at [email protected]. Please include your original order number and an image of the issue, and we will do our utmost to rectify the issue for you as soon as possible. 

There is an imperfection on my linen. Is this normal?

As linen is a natural fibre, there are often small inconsistencies in the weave of the fabric. This perfectly imperfect texture is part of the beauty of linen. As linen experts, we know what is considered to be normal, so please contact us with any questions you may have.

Can I get a replacement for a lost or broken button?

Yes, we're happy to assist with replacement buttons. Please reach out to our team here, and we'll be able to assist you. 

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