Shipping FAQsUpdated 2 years ago

Can I change my shipping address?

Please reach out to our team at c[email protected] with your order number and the new address, and we'll do our best to assist you. We're unable to assist with changes once an order has been dispatched. 

How can I track my order? 

You will receive a shipping confirmation email with your tracking information once your order is on the way. You can also track your order here

My order has been marked delivered, but I haven't received it. What should I do? 

We recommend checking whether a neighbor or someone else at your address may have picked up your package on your behalf. If you're still unable to locate your package, please reach out to our team with the details of your order. We'll lodge an investigation into the delivery, and resolve this for you as quickly as possible.

I think my order has been lost in transit. 

If your order is taking unusually long to arrive, and you think it may be lost in transit, please reach out with the details of your order. We'll investigate, and find a resolution for you as quickly as possible.